Refund Policy

Refund Policy

 

 

At DkhoonEgypt.com, your satisfaction is important to us.

If you are not completely satisfied with your purchase, you may request a return under the conditions below.

 

 

 

1. Return Period

 


We offer a 14 day return period starting from the day you receive your item.

 

 

 

2. Eligibility for Returns

 


To be eligible for a return:

 

  • The item must be in the same condition you received it

  • Unworn or unused

  • With all original tags attached

  • In the original packaging

  • You must provide the receipt or proof of purchase

 

 

 

 

3. How to Request a Return

 


To start a return, please contact us at:


📩 support@dkhoonegypt.com


We will review your request and, if approved, send you instructions on how to return the item.


⚠️ Items sent back without contacting us first will not be accepted.

 

 

 

4. Damaged or Incorrect Items

 


Please inspect your order as soon as you receive it.

If the item is:

 

  • defective

  • damaged

  • or incorrect

 


Contact us immediately so we can resolve the issue quickly.

 

 

 

5. Non-Returnable Items

 


We cannot accept returns on:

 

  • Sale items

  • Gift cards

 

 

 

 

6. Exchanges

 


If you want a different item, the fastest method is:

 

  1. Return the original item

  2. Once the return is approved

  3. Place a new order for the item you want

 

 

 

 

7. Refunds

 


After we receive and inspect your return, we will notify you whether the refund has been approved.


If approved:

 

  • The refund will be issued to your original payment method

  • Processing time may vary depending on your bank or card provider

 


Please allow some time for the refund to appear on your account.

 

 

 

8. Contact Us

 


For any questions regarding returns or refunds, you can contact us at:


📩 support@dkhoonegypt.com