Shipping Policy
Shipping Policy
At DkhoonEgypt.com, we are committed to delivering your orders safely and as quickly as possible.
Please review our shipping policy below to understand how we handle deliveries.
1. Shipping Locations
We currently ship within Egypt only.
Orders outside Egypt are not available at this time.
2. Processing Time
Once your order is placed and payment is confirmed, we will process it within:
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1 to 2 working days for most products
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Some items may take longer if they are out of stock or require special handling
You will receive an email when your order is shipped.
3. Delivery Time
Delivery times depend on your location:
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Cairo and Giza: 1 to 3 working days
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Alexandria: 2 to 4 working days
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Other governorates: 3 to 7 working days
Please note that delivery times are estimates and may vary due to courier conditions.
4. Shipping Fees
Shipping fees are calculated at checkout based on:
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your delivery location
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package weight
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current courier rates
In some cases, we offer free shipping promotions, which will be displayed on the product page or during checkout.
5. Couriers
We use trusted local couriers to handle deliveries.
Once your order is shipped, you may receive a tracking number depending on the courier service.
6. Order Tracking
You can track your order using the tracking link sent to your email after shipment.
If you do not receive a tracking number, please contact us and we will check it for you.
7. Delivery Issues
If the courier cannot reach you:
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they may attempt delivery more than once
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the package may be returned to us
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you may be contacted to arrange a new delivery
If you are unavailable and the package returns, additional shipping fees may apply.
8. Lost or Damaged Packages
While we take precautions to protect your order, if your package is:
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lost
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damaged
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or delivered incorrectly
Please contact us within 48 hours so we can investigate and assist you.
9. Contact Us
If you have any questions about shipping or your order, please contact us:
📩 support@dkhoonegypt.com